Shipping policy

BrightSprig works with carefully selected brands and fulfillment partners to deliver products directly to customers.

Because products may be fulfilled by different suppliers, shipping times, carriers, and package origins can vary by item.

Shipping Timeframes

BrightSprig prioritizes products that typically arrive within 7–14 days or less.

Many orders may arrive sooner depending on the supplier, product, destination, and carrier.

Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays
  • Weather
  • Holidays
  • Supplier processing times
  • High order volume
  • Address issues
  • Events outside BrightSprig’s control

If a product has a significantly different expected delivery timeframe, we will make reasonable efforts to communicate that information before or after purchase.

Order Processing

Orders may begin processing shortly after they are placed.

Because some orders are transmitted directly to fulfillment partners, we may not always be able to change or cancel an order once processing has started.

If you need to request a change or cancellation, contact BrightSprig as soon as possible.

Multiple Shipments

BrightSprig works with multiple suppliers and fulfillment partners.

As a result, items from the same order may occasionally ship separately and arrive in more than one package.

You will not be charged again simply because an order arrives in multiple shipments.

Shipping Rates

Available shipping methods and charges are displayed during checkout.

Shipping costs may vary depending on:

  • Product
  • Supplier
  • Destination
  • Package size or weight
  • Shipping service selected

Some products or promotions may qualify for discounted or free shipping when specifically stated.

Tracking

Tracking information will be provided when available after an order ships.

Tracking may be supplied by BrightSprig, Shopify, the carrier, or the fulfillment partner handling the order.

If your order contains products from multiple suppliers, you may receive more than one tracking number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

BrightSprig cannot guarantee that an address can be changed after an order has entered processing.

Additional charges or delays caused by an incorrect or incomplete address may be the responsibility of the customer where permitted by law.

Delivery Issues

If tracking shows unusual delays, no movement for an extended period, or another delivery issue, please contact BrightSprig with your order number.

We will review the available tracking information and, when appropriate, coordinate with the supplier or carrier.

Lost Packages

If you believe a package has been lost in transit, contact BrightSprig.

We may need to allow the carrier's normal delivery or investigation period to pass before a package can be considered lost.

When appropriate, we will work with the supplier or carrier to determine the available resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Check with household members
  • Check with neighbors when appropriate
  • Check mailrooms, front desks, or secure package areas
  • Allow a short period in case the carrier marked the package delivered before final drop-off

If the package still cannot be located, contact us and we will review the situation.

Damaged Packages or Products

If a product arrives damaged, defective, incomplete, or incorrect, contact BrightSprig as soon as possible.

Please provide your order number and clear photos of the product and packaging.

Do not discard damaged items or packaging until the issue has been reviewed, as photographs or additional information may be required by the supplier or carrier.

International Shipping

Unless otherwise indicated during checkout, BrightSprig primarily serves shipping destinations supported by our available suppliers and Shopify checkout.

Availability, shipping cost, duties, taxes, and delivery times for international destinations may vary.

Customers are responsible for any applicable customs duties, import taxes, or other government charges unless otherwise stated at checkout.

Returns

Shipping and delivery terms are separate from return eligibility.

For information about returns, damaged items, refunds, and return instructions, please review our Shipping & Returns Policy or contact BrightSprig through our Contact page.

Questions

If you have questions about shipping or an existing order, please contact BrightSprig through the Contact page on BrightSprig.com.

When contacting us about an order, please include your order number and the email address used during checkout.