Shipping

BrightSprig works with carefully selected brands and fulfillment partners that ship products directly to you.

Most products in our store are selected with a goal of delivery within 7–14 days or less. Many arrive considerably faster.

Because products may ship directly from different BrightSprig partners, items from the same order can occasionally arrive in separate packages.

Tracking information will be provided when available.

Delivery times shown are estimates and may vary due to carrier delays, weather, holidays or other circumstances outside our control.

Returns

We want you to feel good about what you bring into your home.

If there is an issue with your order, contact BrightSprig as soon as possible after delivery and we'll help determine the appropriate next step.

Return eligibility can vary by product and supplier. Items generally must be unused, in their original condition and packaging, unless they arrived damaged or defective.

Some personalized, custom, opened, hygiene-sensitive or final-sale products may not be returnable.

Damaged or Incorrect Orders

If an item arrives damaged, defective or incorrect, contact us with your order number and photos of the item and packaging so we can help resolve the issue.

Don't add a specific 30-day return promise yet. We need to verify supplier return windows before committing BrightSprig to something more generous than the underlying fulfillment network can support.