BrightSprig respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit BrightSprig.com, place an order, contact us, subscribe to communications, or otherwise interact with our store.

Information We Collect

We may collect information such as:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase information
• Payment-related information
• Device and browser information
• IP address
• Website activity and interaction data
• Information you provide when contacting us or subscribing to emails

Payment information is processed by Shopify and applicable payment providers. BrightSprig does not directly store full payment card details.

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide order confirmations and shipping updates
• Respond to customer service requests
• Process returns, refunds, or other order-related requests
• Maintain and improve our website
• Prevent fraud and protect our store
• Analyze website performance and customer activity
• Send marketing communications when you have chosen to receive them
• Comply with applicable legal and regulatory requirements

Shopify

BrightSprig is hosted on Shopify.

Shopify may collect and process information necessary to operate the store, process transactions, prevent fraud, provide analytics, and support other ecommerce functions.

Shopify's handling of personal information is governed by its own privacy policies and applicable agreements.

Suppliers and Fulfillment Partners

Some BrightSprig products are fulfilled directly by approved suppliers and fulfillment partners, including suppliers connected through Shopify Collective.

When necessary to complete an order, we may provide relevant customer information to the supplier responsible for fulfilling that order. This may include your:

• Name
• Shipping address
• Contact information
• Order details

Suppliers receive only the information reasonably necessary to process, ship, and support the applicable order.

Service Providers

We may also share information with companies that help us operate BrightSprig, including providers of:

• Payment processing
• Website hosting
• Shipping and fulfillment
• Email communications
• Analytics
• Advertising
• Fraud prevention
• Customer support

These providers may process information on our behalf as necessary to provide their services.

Cookies and Similar Technologies

BrightSprig and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the store, measure performance, and support advertising or marketing activities.

Your browser may allow you to block or delete cookies. Some website functions may not work correctly if cookies are disabled.

Marketing Communications

If you choose to receive marketing emails from BrightSprig, we may send you information about products, educational resources, promotions, or other BrightSprig updates.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Transactional communications related to orders and customer service are separate from marketing communications.

Advertising and Analytics

We may use analytics and advertising services to better understand website activity and measure the effectiveness of our marketing.

These services may use cookies or similar technologies to collect information about your interactions with BrightSprig and, where permitted, other websites or services.

Children's Privacy

BrightSprig sells products intended for children, but our website and ecommerce services are intended for use by adults, parents, guardians, and other purchasers.

We do not knowingly seek to collect personal information directly from children.

If you believe a child has provided personal information to BrightSprig without appropriate authorization, please contact us so we can review and address the situation.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain business and accounting records
• Prevent fraud
• Resolve disputes
• Meet legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, which may include the right to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of certain information
• A copy of certain information
• Information about how personal information is used or shared
• Opt-out of certain marketing or data-processing activities where required by law

To submit a privacy request, contact BrightSprig using the contact information below.

We may need to verify your identity before completing certain requests.

Security

We use Shopify and other reputable service providers to help protect customer information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Third-Party Links

BrightSprig may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites operated by third parties.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to BrightSprig, our service providers, or applicable requirements.

The most current version will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us through the BrightSprig Contact page.